Next-generation management strategy “CX Design” – Nikkei Cross Trend
次世代経営戦略「CXデザイン」 – 日経クロストレンド
どんなに優れた商品・サービスを持ち、どれだけデジタル基盤に投資しても、その結 果として実現するCX（顧客体験）が優れていなければ、その事業が競争力を…
https://xtrend.nikkei.com/atcl/contents/18/00987/
Next-generation management strategy “CX Design” – Nikkei Cross Trend
No matter how good your products and services are or how much you invest in digital infrastructure, if the resulting CX (customer experience) is not excellent, your business will lose its competitiveness.
*Translated using Google’s automatic translation function. If there are any mistranslations, please contact us.
Comments